Privacy Policy

This Privacy Policy explains how Mivanela collects, uses, stores, and protects information when you access or use the Mivanela website, applications, APIs, and related services (collectively, the "Services"). By using the Services, you acknowledge this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the bottom of this page.

1. Information We Collect

We may collect information you provide directly to us, such as when you contact us by email, communicate with us regarding a project, request support, or otherwise interact with us. This may include your name, email address, company name, message content, and any other information you choose to provide.

We may also collect information automatically when you access the Services. This may include:

• IP address;
• approximate country or region derived from IP address;
• date and time of visit;
• pages or resources accessed;
• browser, device, and technical connection data;
• server log data and diagnostic information;
• API request metadata where applicable.

2. How We Use Information

We may use collected information to:

• operate, maintain, and improve the Services;
• respond to inquiries, support requests, and business communications;
• monitor performance, availability, and security of the Services;
• detect, investigate, and prevent abuse, unauthorized access, fraud, and technical issues;
• analyze usage trends and improve user experience;
• manage and protect our APIs, systems, and infrastructure;
• comply with legal obligations and enforce our legal terms.

3. Legal Basis

Where applicable under data protection law, we process personal data on one or more of the following legal bases:

• your consent, where consent is required;
• performance of a contract or steps taken at your request before entering into a contract;
• our legitimate interests, including maintaining the security, stability, functionality, and improvement of the Services;
• compliance with legal obligations.

4. IP Address and Visit Logging

When you visit the website, we may store limited visit information such as your IP address, approximate country, visited page, and visit timestamp. We use this information for basic analytics, service administration, diagnostics, abuse prevention, and security monitoring.

Country information may be determined using a third-party IP geolocation provider or other technical means. This information is approximate and may not always be accurate.

5. APIs and Application-Related Data

If you use any Mivanela API or application-related technical service, we may collect technical request data necessary for operation, monitoring, debugging, rate limiting, abuse prevention, and service improvement. This may include IP address, request time, endpoint usage, request metadata, response status, and similar technical information.

We do not process more personal data than reasonably necessary for the relevant technical purpose.

6. Sharing of Information

We do not sell your personal data. We may share information only where reasonably necessary, including:

• with hosting providers, infrastructure providers, technical service providers, and similar processors acting on our behalf;
• with analytics, security, or geolocation service providers where needed to operate the Services;
• where required by law, regulation, court order, or competent authority;
• where necessary to establish, exercise, or defend legal claims;
• where necessary to protect the rights, safety, systems, property, or legitimate interests of Mivanela, users, or others;
• in connection with a business transfer, merger, sale, acquisition, or reorganization, where legally permitted.

We may also use and share aggregated or de-identified data that does not reasonably identify an individual.

7. Cookies and Similar Technologies

The Services may use cookies or similar technologies that are necessary for basic functionality, security, performance, and analytics. If non-essential cookies or technologies are used in the future, we may provide additional notice or request consent where required by law.

Most browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including security, diagnostics, legal compliance, dispute resolution, and enforcement of our terms. Retention periods may vary depending on the nature of the data and the reason it was collected.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Processing

Depending on the infrastructure and service providers used, information may be processed in countries other than your own. Where required, we take reasonable steps to ensure appropriate safeguards are in place.

11. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to request access, correction, deletion, restriction, objection, or data portability. You may also have the right to lodge a complaint with a competent data protection authority.

To exercise any such rights, please contact us using the email below.

12. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal data.

13. Contact